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How do I return an item?
Your satisfaction is our number one priority. For this reason Swimmer Sports has a 30-day return/exchange policy on all items. The following is a list of points that apply to all returns:
- All items must be returned in unused condition with all packaging material and tags. Items that are returned in used condition will be returned at the customers expense. Please call us at 1-800-635-0528 if your product has a manufacturer defect for instructions on fixing the problem.
- Shoes may not be worn outside. Shoes that have been worn outside will not be accepted for return nor exchange.
- Wetsuits may not be worn in the water and must have all tags and original packaging in order to be returned.
- Returns will not be accepted after 30 days of the purchase date.
- Shipping charges are not refundable.
- Nutritional, Food, and Supplement products may not be returned.
- Under garments such as briefs, boxers, undershorts, underpants may not be returned for size exchange or refunds. Due to hygienic reasons we cannot restock these items.
- SwimP3 Players, DVD's, VHS videos and audio CDs, may only be returned unopened. If defective, they may only be exchanged for the same title.
- All items being sent out on an exchange will be sent via UPS Ground unless prior arrangements have been made.
- There will be no returns or exchanges allowed on Clearance Items. Clearance Items are clearly labeled in red at the top of the particular product page.
- There will be no exchanges made on specially ordered items. If an item that we do not normally carry is ordered from the manufacturer, that item cannot be returned to us.
- If an order does not qualify for free shipping after items are returned, the actual shipping charge will be deducted from the refund. This includes orders that are completely returned that had free shipping when ordered.
Instructions for processing a return:
- To make a return or exchange, please call us at 1-800-635-0528 to receive a Return Merchandise Authorization Number (RMA). This number is to be written on the outside of the package that you are sending back to us. Please make it clear and visible as any package that we receive without this RMA number will be returned to sender.
- Complete the Return/Exchange form included with your invoice and place
in the box to be returned.
- Box items securely with durable packaging material. Insure that items will not be damaged in return trip.
- Ship the package back to us at: Swimmer Sports 186 Exchange St. Bangor, ME 04401.
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